With the frequency of communication via text message and email increasing, it is common to develop misunderstandings and end up with one or both parties upset. The result is a loss of affinity, less collaboration, and a feeling of disconnection.
There are four primary ways people respond to this type of upset:
Founder of Goldzone Group and the primary author of Renaissance for Leaders. Harrison’s work focuses on the study of leadership and the conditions that shape human performance and decision-making.